General Terms and Conditions - Holistic Approach to Self-Discovery

Santrum Veritas e.U.

General Terms and Conditions with Customer Information

Table of Contents:

General Terms and Conditions for the sale of goods/services
General Terms and Conditions for online courses and streaming video courses

General Terms and Conditions for the Sale of Goods/Services:

Scope, Definitions
Conclusion of Contract
Right of Withdrawal, Withdrawal Instruction
Prices and Payment Terms
Delivery and Shipping Terms
Retention of Title
Liability for Defects (Warranty)
Liability
Special Conditions for the Processing of Goods According to Specific Requirements
Redemption of Promotional Vouchers
Use of gift certificates
Applicable law
Jurisdiction
Code of Ethics
Alternative dispute resolution

1. Scope, Definitions

THESE TERMS AND CONDITIONS OF USE MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1.a Scope

These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all contracts for the provision of services and the sale of goods by SANTRUM VERITAS e.U., Steingasse 6a, 4020 Linz (hereinafter “SANTRUM VERITAS”).

Products purchased through dōTERRA Global Limited or its subsidiaries or affiliated companies (hereinafter “dōTERRA”) via the website https://doterra.com are excluded from these GTC.

These GTC also apply to contracts for the delivery and sending of vouchers, unless expressly agreed otherwise. Deviating conditions of the customer do not apply unless expressly and in writing acknowledged by SANTRUM VERITAS.

1.b Registration and User Scope

Registration with SANTRUM VERITAS is only permitted for individuals of legal age who are fully capable of acting (at least 18 years old), as well as legal entities and legally capable partnerships. The required information must be provided completely and truthfully during registration. Changes must be updated immediately and accurately. Incomplete registrations will be deleted after a reasonable period without prior notice. A consumer in the sense of these GTC is any natural person who concludes a contract for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

An entrepreneur in the context of these GTCs is a natural or legal person or a capable partnership who, by entering into a legal transaction, acts within the scope of his/her commercial or individual/self-employed professional activity.

1.c Changes to the Terms of Use

SANTRUM VERITAS reserves the right to change these GTC at any time. Changes will be announced by posting on the website. By continuing to use the website after changes are announced, you agree to the modified GTC.

2. Conclusion of Contract

2.a Offer and contract

The descriptions of goods and services provided on the SANTRUM VERITAS website (https://santrumveritas.com) do not constitute binding offers from SANTRUM VERITAS but merely serve to allow you to make a binding offer.

You can make an offer through the ordering system on the SANTRUM VERITAS website. After placing the desired goods or services in the virtual shopping cart and completing the electronic ordering process, you make a legally binding offer by clicking the button to complete the order process.

2.b Acceptance of the Offer

SANTRUM VERITAS may accept your offer within five days by sending you a written order confirmation or a confirmation in text form (by post or e-mail). The receipt of this confirmation by you is decisive. Alternatively, acceptance of the offer may also occur through a payment request.

If several of these alternatives are present, the contract is concluded at the moment when one of the alternatives first occurs. The period for acceptance begins on the day after sending your offer and ends at the end of the fifth day after sending. If SANTRUM VERITAS does not accept your offer within this period, this is considered a rejection, and you are no longer bound by your offer.

2.c Payment Processing via PayPal

If you choose a payment method offered by PayPal, payment processing will be handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), according to the PayPal Terms of Use, available at https://paypal.com/de/webapps/mpp/ua/legalhub-full. If you do not have a PayPal account, the conditions for payments without a PayPal account apply, available at https://paypal.com/de/webapps/mpp/ua/privacywax-full.

By choosing a payment method offered by PayPal, SANTRUM VERITAS acknowledges your offer as soon as you confirm the order process.

2.d Storage of the Contract Text

The contract text will be stored by SANTRUM VERITAS after the conclusion of the contract and sent to you in text form (e.g. by e-mail or letter) after you submit your order.
SANTRUM VERITAS will not make further access to the contract text available. If you have created a user account with SANTRUM VERITAS, your order data will be archived and can be retrieved via your password-protected account.

2.e Input Errors and Correction

Before bindingly submitting your order, you can identify input errors by carefully reading the information displayed on the screen. You can correct your entries within the ordering process using the usual keyboard and mouse functions until you confirm the order process.

2.f Services and Right of Withdrawal

There is no right of withdrawal for the services offered by SANTRUM VERITAS, provided that SANTRUM VERITAS has already fully provided the service. The purchase of services is binding and can only be canceled or changed in exceptional cases with the written consent of SANTRUM VERITAS.

In case of cancellation or change, you will be charged for the costs incurred, which amount to at least:

50% of the contract price if the cancellation or change is announced no later than 7 business days before the service is provided
80% of the contract price if announced up to 3 business days before the service
100% of the contract price if announced within 3 business days before the service

You are responsible for the correct input and transmission of your personal data. Personal decisions based on oral or written advice regarding astrology and astrocartography are your responsibility. SANTRUM VERITAS assumes no liability for the success of the consultations, and there is no guarantee of success.

2.g Contract Languages

The contract can be concluded in German, English, and Russian. The respective language version is accessible through the language options on the website.

2.h Communication and Contact

Order processing and communication usually occur via e-mail and automated order processing. You are required to provide a valid e-mail address and ensure that e-mails from SANTRUM VERITAS can be received, especially if you use spam filters.

3. Right of Withdrawal, Withdrawal Instruction

3.a Consumers under the Consumer Protection Act (KSchG) have a right of withdrawal for goods purchased through SANTRUM VERITAS e.U. (hereinafter “SANTRUM VERITAS”) in accordance with § 11 of the Distance and Doorstep Selling Act (FAGG).

Deadline for rejection:

You have the right to cancel the contract without giving any reason within fourteen days. The cancellation period is fourteen days from the day on which you or a third party other than the delivery person you have indicated has taken possession of the goods.

Exercising the Right of Withdrawal:

To exercise your right of withdrawal, you must notify SANTRUM VERITAS of your intention to terminate the contract by means of a clearly worded statement (e.g. by post or e-mail). You can find a template for the withdrawal form [here].

Consequences of Withdrawal:

If you withdraw from the contract, you must bear the immediate costs of returning the goods. SANTRUM VERITAS will reimburse all payments received from you promptly and no later than fourteen days from the day on which the notice of your withdrawal is received by us. For this reimbursement, we use the same payment method that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this reimbursement.

Exception to the right of waiver:

The right of refusal does not apply to contracts for the delivery of goods customized or tailored to the customer’s requirements or to sealed goods that cannot be returned for health or hygiene reasons if their sealing has been broken after delivery.

dōTERRA products:

Please note that products purchased through dōTERRA Global Limited or its subsidiaries or affiliates (https://doterra.com), are not subject to the right of withdrawal applicable to SANTRUM VERITAS. For these products, dōTERRA’s return and cancellation terms and conditions apply, which can be found on their website.

3.b The right of withdrawal applies to the services offered by SANTRUM VERITAS e.U. (hereinafter “SANTRUM VERITAS”) in accordance with § 11 FAGG,

provided the contract was concluded in a distance selling or outside of business premises. However, the right of withdrawal expires in accordance with § 18 FAGG if SANTRUM VERITAS has fully performed the service, and you have expressly agreed that SANTRUM VERITAS begins performance of the service before the withdrawal period expires. You also confirm your awareness that you will lose your right of withdrawal upon full performance of the contract by SANTRUM VERITAS.

If you have agreed to a binding purchase of services that begins before the end of the withdrawal period, it can only be canceled or changed in exceptional cases with written consent from SANTRUM VERITAS. In case of cancellation or change of the service, the following costs will be charged to the customer:

50% of the contract price if the cancellation or change is announced no later than 7 business days before the service is provided
80% of the contract price if announced up to 3 business days before the service
100% of the contract price if announced within 3 business days before the service

You are responsible for the correct entry and transmission of your personal data. Decisions based on verbal or written advice, particularly regarding astrology or astrocartography, are your own responsibility. SANTRUM VERITAS assumes no liability for the success of the consultations and does not guarantee success, except in cases of statutory mandatory liability (e.g. for intent or gross negligence).

4. Prices and Payment Terms

4.a Price Information

Unless otherwise stated in the product descriptions of SANTRUM VERITAS, all prices are total prices, including statutory VAT. Any additional delivery and shipping costs will be separately specified in the respective product description.

4.b Costs for International Deliveries

For deliveries to countries outside the European Union, additional costs may arise that are beyond the control of SANTRUM VERITAS and must be borne by you. This includes, for example: costs for money transfers by financial institutions (e.g. transfer or exchange rate fees), import duties, taxes, or other charges according to the regulations of your country.

These costs may also arise if you make the payment from a country outside the European Union, even though the delivery takes place within the European Union.

4.c Payment Options

The available payment options will be displayed on the SANTRUM VERITAS website (https://santrumveritas.com ). All payments and transactions are securely processed through the payment service provider Stripe.

4.d Prepayment

SANTRUM VERITAS does not offer the prepayment option via bank transfer.

4.e Further information

Further details on shipping and payment can be found in the corresponding section on our website.

5. Delivery and Shipping Terms

5.a Delivery Method

The delivery of goods and services generally occurs electronically via e-mail or through other digital channels, unless a different delivery method has been expressly agreed upon. In exceptional cases, delivery may also be made by postal service through Österreichische Post AG to the address you provided.

5.b Costs for Failed Delivery

If the delivery of goods or services fails due to reasons for which you are responsible (e.g. incorrect delivery address, failure to accept), you are required to bear the resulting reasonable additional costs.

5.c No Self-Collection

For logistical reasons, self-collection of goods or services directly from SANTRUM VERITAS is not possible.

5.d Delivery of Vouchers

Vouchers will be delivered to you depending on your choice via::
E-mail (electronically)
Postal service (upon request)

6. Retention of Title

6.a Retention of Title for Consumers

SANTRUM VERITAS retains ownership of all delivered goods and services until the agreed purchase price has been paid in full by the consumer.

6.b Retention of Title for Entrepreneurs

For entrepreneurs, SANTRUM VERITAS retains ownership of the delivered goods and services until all claims from the ongoing business relationship are fully settled.

6.c Resale by Entrepreneurs

If you act as an entrepreneur, you are entitled to resell the goods and services subject to retention of title in the ordinary course of business. All resulting claims against third parties are assigned in advance and in the amount of the invoice (including VAT) to SANTRUM VERITAS. This assignment occurs regardless of whether the reserved goods are resold without or after processing. You remain authorized to collect the claims even after the assignment. However, SANTRUM VERITAS’ authority to collect these claims itself remains in place.

SANTRUM VERITAS will not collect the claims as long as you fulfill your payment obligations, are not in default, and no application for the initiation of insolvency proceedings has been filed.

7. Liability for Defects (Warranty)

The liability for defects is generally governed by the statutory provisions, unless different provisions are made below:

7.a Liability for Defects for Entrepreneurs

If you act as an entrepreneur, the following special provisions apply:
SANTRUM VERITAS has the choice of whether to remedy the defect through repair or replacement delivery.
The limitation period for defect claims for new goods is one year from the delivery of the goods. For used goods, all defect claims are excluded.
A new limitation period does not start if a replacement delivery is made within the scope of the liability for defects.

7.b Exceptions to Liability Limitations

The above limitations of liability and time limitations do not apply:

to goods that have been incorporated into a building in accordance with their usual use and caused defects in the building
for claims for damages and reimbursement of expenses
if SANTRUM VERITAS has fraudulently concealed a defect

7.c Liability for Defects for Consumers

If you act as a consumer, please report any obvious transport damages immediately to the carrier and inform SANTRUM VERITAS. However, a failure to make this complaint does not affect your statutory or contractual claims regarding liability for defects.

8. Liability

SANTRUM VERITAS is liable to you for all contractual, quasi-contractual, statutory, and tortious claims for damages and reimbursement of expenses according to the following provisions:

8.a Unlimited Liability

SANTRUM VERITAS is fully liable:

in cases of intentional or negligent injury to life, body, or health
based on a guarantee promise, unless otherwise specified
,
due to mandatory statutory liability, e.g. product liability law

8.b Liability for Negligent Breach of Duty

If SANTRUM VERITAS negligently breaches a material contractual obligation, liability shall be limited to foreseeable damage specific to the contract, except in cases of unlimited liability in accordance with clause 8.a. Material contractual obligations are those obligations whose fulfillment is necessary for the proper performance of the contract and which you, as a contractual partner, can regularly rely on.

8.c Exclusion from liability

Any further liability on the part of SANTRUM VERITAS is excluded.

8.d Liability for the actions of third parties

The above liability provisions shall also apply in favor of the legal representatives and executors of SANTRUM VERITAS.

8.e Responsibility for online data transfer

SANTRUM VERITAS is not responsible for the security and protection of data transmitted via the Internet. The company is also not responsible for the completeness and accuracy of the content of the SANTRUM VERITAS website. This applies in particular to direct, indirect or consequential damages that users of the website may suffer.

9. Special Conditions for Processing of Goods According to Specific Requirements

9.a Provision of materials

If within the framework of the contract SANTRUM VERITAS is obliged, in addition to the delivery of the goods, also to process the goods according to your specific instructions, you must provide all materials necessary for this (e.g. texts, images, graphics) in file format, with formatting, images and file size specified by SANTRUM VERITAS. You must also grant SANTRUM VERITAS the necessary rights to use these materials. You are responsible for obtaining all necessary rights to these materials.

9.b Exemption from third party claims

You agree to indemnify SANTRUM VERITAS against third party claims that may arise from SANTRUM VERITAS’ contractual use of your materials, if these claims are based on infringement of third party rights. This includes coverage for the reasonable costs of necessary legal defense, including all court and attorney’s fees to the extent permitted by law. This obligation to release third-party claims does not apply if the infringement of rights is not related to your liability. In the event of third party claims, you are obliged to immediately, fully and truthfully provide SANTRUM VERITAS with all information necessary to verify and defend the claims.

9.c Refusal to process orders

SANTRUM VERITAS reserves the right to refuse to process orders if the materials you have provided violate legal or regulatory requirements or generally accepted standards of morality. In particular, this applies to materials that are unconstitutional, racist, xenophobic,

discriminatory, offensive, harmful to minors and/or advocating violence.

10. Redemption of Promotional Vouchers

10.a Promo codes and discount coupons that SANTRUM VERITAS gives out free of charge as part of promotions and with a specific expiration date can only be used on the SANTRUM VERITAS website (https://santrumveritas.com) and only within the specified period, unless otherwise specified in the promo code or discount coupon.

10.b Certain products and services may be excluded from the terms and conditions of promo codes and discount coupons if clearly stated in the promotional offer.

10.c Promo codes and discount coupons must be used before completing the ordering process; subsequent crediting or crediting to already completed orders is excluded.

10.d You can only use one promo code or one discount coupon per order.

10.e The cost of the goods must at least match the amount according to the promo code or discount coupon. If the promo code or discount coupon specifies a minimum order quantity, it must be fulfilled. Any balance remaining after the use of the promo code or discount coupon is not payable to SANTRUM VERITAS.

10.f If the amount of the promotional code or discount coupon is not enough to cover the entire amount of the order, the remaining amount can be paid by one of the payment methods offered by SANTRUM VERITAS.

10.g The remaining balance of the discount coupon is not payable in cash and does not accumulate.

10.h If you return goods or services that were paid for in whole or in part with a promotional code or discount coupon under your legal right of withdrawal, the value of the promotional code or discount coupon will not be refunded. Please note that for services offered by SANTRUM VERITAS, the right of refusal is not available.

10.i The promo code or discount coupon is not transferable to third parties. SANTRUM VERITAS reserves the right to verify the right of the owner of the promo code or coupon, but is not obliged to do so.

11. Redemption of Gift Vouchers

11.a Gift vouchers, which can be purchased on the SANTRUM VERITAS website (https://santrumveritas.com) (hereinafter “gift vouchers”) can be used on the SANTRUM VERITAS website (in German, English and Russian), unless otherwise specified in the certificate.

11.b Gift certificates, as well as the remaining balance from gift certificates, may only be used within the time period specified on the certificate. If you return goods or services paid for in whole or in part with a gift certificate within your legal right of withdrawal, the value of the certificate will not be refunded. Please note that for services offered by SANTRUM VERITAS, the right of withdrawal is not available.

11.c Gift Certificates must be used before completing the ordering process; subsequent enrollment or accounting is not possible.

11.d Only one gift certificate can be used per order.

11.e If the amount of the gift certificate is insufficient to cover the entire amount of the order, the remaining amount can be paid by one of the payment methods offered by SANTRUM VERITAS.

11.f The gift certificate residual balance is not paid in cash and does not accumulate.

11.g Gift certificates are transferable. SANTRUM VERITAS satisfies the requirements for gift certificates by providing a service to the holder of the gift certificate who uses it on the SANTRUM VERITAS website. This does not apply if SANTRUM VERITAS knows or is grossly negligent in not knowing of the gift certificate holder’s lack of authority, legal incapacity or lack of power of representation.

12. Applicable Law

12.a All legal relations between the parties are governed by the law of the Republic of Austria with the exception of the laws on the international sale of movable goods and services. This legal choice is only applicable to consumers insofar as it does not prejudice the protection afforded by the mandatory law of the country in which the consumer has his domicile.

12.b This legal choice does not apply to consumers who at the time of contracting are not citizens of a Member State of the European Union and whose only residence and delivery address at the time of contracting are outside the European Union.

13. Jurisdiction

13.a If you are acting as a merchant, a public law entity or a public law foundation with its seat in the territory of the Republic of Austria, the registered office of SANTRUM VERITAS is the sole jurisdiction for all disputes arising from this contract.

13.b If you are located outside the territory of the Republic of Austria, the registered office of SANTRUM VERITAS shall also be the sole jurisdiction for all disputes arising from this contract, if the contract or claims under the contract can be attributed to your occupation.

or commercial activities. SANTRUM VERITAS may nevertheless apply to the court at your place of residence.

14. Code of Conduct

SANTRUM VERITAS undertakes to comply with independently established quality criteria, which are available on request at any time.

15. Alternative Dispute Resolution

15.a The European Commission provides an online dispute resolution (OS) platform, which you can find at https://ec.europa.eu/consumers/odr/

15.b SANTRUM VERITAS is neither obliged nor willing to participate in the dispute resolution process before the Consumer Dispute Resolution Authority.

As of September 23, 2024

Terms and Conditions for Online Live Courses and Video Streaming Courses

Scope, Definitions
Vendor services
Contract conclusion
Right of withdrawal from the contract, information on the right to withdraw from the contract
Cost and payment conditions
Minimum number of participants for online courses
Changes to or cancellation of online courses
Service content and training materials
Granting of rights to use and transfer of digital content
Liability for defects (warranty)
Liability
Applicable Law
Jurisdiction
Alternative dispute resolution

1. Scope, Definitions

THESE TERMS AND CONDITIONS OF USE MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

General

1.a These General Terms and Conditions (hereinafter “GTC”) of SANTRUM VERITAS e.U. (hereinafter referred to as “SANTRUM VERITAS”), registered at Steingasse 6a, 4020 Linz, Austria, apply to all contracts for participation in online courses and delivery of digital content (hereinafter referred to as “Services”) entered into by the consumer or entrepreneur with SANTRUM VERITAS.

Excluded from these GTCs are products purchased from the website https://doterra.com through dōTERRA Global Limited, its subsidiaries or affiliates (hereinafter “dōTERRA”). These terms and conditions reject the application of any customer terms and conditions unless otherwise agreed.

1.b Digital content within the meaning of these GTC refers to all data provided in digital form and not stored on a physical medium. SANTRUM VERITAS provides this content under certain usage rights detailed in these GTC.

1.c Registration with SANTRUM VERITAS is only permitted for natural persons who are at least 18 years old and fully legally competent. You are obliged to provide all required registration information completely and truthfully and to update any changes promptly to ensure the accuracy and completeness of the information. Incomplete registrations will be deleted after a reasonable period without further notice.

For the purposes of these PPAs, a consumer is any natural person who enters into a contract for purposes that cannot be attributed primarily to his or her business or individual/self-employed professional activity.

2. Provider’s Services

2.a SANTRUM VERITAS offers both online courses and delivers digital content through the SANTRUM VERITAS website. The content of the online courses and the subject matter of the digital content are specified in the respective service description on the SANTRUM VERITAS website.

2.b When conducting online courses, SANTRUM VERITAS provides its services exclusively in electronic form through online videoconferences using appropriate technical means. The software to be used is agreed with SANTRUM VERITAS prior to the start of the videoconference. In order to participate in an online video conference without malfunction, your computer system must meet certain minimum requirements. It is your responsibility to ensure that these system requirements are met. SANTRUM VERITAS is not responsible for technical problems caused by inadequate system requirements on your part.

2.c SANTRUM VERITAS provides its services through its selected qualified personnel. SANTRUM VERITAS may also engage the services of third parties (subcontractors) who work on its behalf. Unless SANTRUM VERITAS descriptions state otherwise, you do not have the right to select a specific person to perform the service ordered.

2.d SANTRUM VERITAS provides its services with the utmost care and to the best of its knowledge and ability. However, specific success is not guaranteed. In particular, SANTRUM VERITAS does not guarantee that you will achieve a specific educational success or meet a specific performance or health goal. The outcome depends largely on your personal contribution and desire, which SANTRUM VERITAS has no influence over.

2.e When digital content is delivered, it is provided exclusively via online video streaming using appropriate technical means. Your computer system must meet certain minimum requirements for proper playback of the video stream. It is your responsibility to ensure that these system requirements are met. SANTRUM VERITAS is not responsible for technical problems caused by inadequate system requirements on your part.

3. Conclusion of Contract

3.a The services described on the SANTRUM VERITAS website do not constitute a binding offer from SANTRUM VERITAS, but only serve to enable you to make a binding offer.

3.b You can submit your offer through the online form provided on the SANTRUM VERITAS web site. After completing the form and entering your data, you make a legally binding offer for a contract for the selected service by clicking the confirmation button.

3.c SANTRUM VERITAS can accept your offer within five days by sending you a written or text confirmation (e.g. by e-mail or postal letter). The moment of receipt of this confirmation by you is of key importance. Alternatively, the offer may also be accepted by means of a request for payment, which you will receive from SANTRUM VERITAS after submitting your contract request. If more than one of the above alternatives takes place, the contract will come into effect at the time of the first alternative. If SANTRUM VERITAS does not accept your offer within the specified period of time, this is deemed to be a rejection of your offer and you are no longer bound by your offer. Unless otherwise agreed, these terms and conditions also apply to online courses if the course you have chosen starts before the offer acceptance deadline and SANTRUM VERITAS does not accept your offer at least 3 days (72 hours) before the course starts.

3.d After the conclusion of the contract via the online form, the contract text is stored by SANTRUM VERITAS and is transmitted to you in text form (e.g. by e-mail or postal letter) after your offer has been sent. No additional provision of the contract text is made by SANTRUM VERITAS.

3.e Before submitting a binding offer via the online form, you can correct your data at any time using the normal functions of the keyboard and computer mouse. In addition, before the final submission of the offer, all input data is displayed in the confirmation window, where you can also make corrections.

3.f The languages available for contracting are German, English and Russian.

3.g SANTRUM VERITAS usually communicates by e-mail to process the contract. To ensure that you receive emails sent by SANTRUM VERITAS, it is your responsibility to ensure that the email address provided when sending the offer is correct. In particular, you must ensure that spam filters are set up so that all emails from SANTRUM VERITAS or third parties authorized by SANTRUM VERITAS can be delivered.

4. Right of Withdrawal, Withdrawal Instructions

4.a Consumers in the context of the Consumer Protection Act (KSchG) are granted the right of withdrawal from the contract with respect to goods purchased from SANTRUM VERITAS e.U. (hereinafter SANTRUM VERITAS) in accordance with § 11 of the Distance Selling and Off-Premises Trade Act (FAGG). (hereinafter referred to as SANTRUM VERITAS) in accordance with § 11 of the Distance Selling Act and outside of commercial premises (FAGG).

Deadline for rejection:

Utilization of the right of waiver:

Consequences of Cancellation:

If you cancel the contract, you will bear the direct costs of returning the goods. SANTRUM VERITAS will refund all payments we have received from you immediately and no later than fourteen days from the date on which notice of your withdrawal was received by us. For refunds, we will use the same payment method you chose when you made your original payment, unless otherwise agreed. In either case, there are no additional fees for this refund.

Exception to the right of waiver:

dōTERRA products:

4.b The right of withdrawal applies to services offered by SANTRUM VERITAS e.U. (hereinafter SANTRUM VERITAS) in accordance with § 11 FAGG, provided the contract was concluded in a distance selling or off-premises setting. However, the right of withdrawal expires according to § 18 FAGG if SANTRUM VERITAS has fully performed the service and you have expressly agreed that SANTRUM VERITAS may start performing the service before the withdrawal period has expired. You also confirm your awareness that you lose your right of withdrawal once SANTRUM VERITAS has fully performed the contract.

If you have agreed to a binding purchase of services that begins before the withdrawal period expires, it can only be canceled or changed in exceptional cases with the written consent of SANTRUM VERITAS. In case of cancellation or change of the service, the following costs will be charged to the customer:

50% of the contract price if the cancellation or change is announced no later than 7 business days before the service is provided
80% of the contract price if announced up to 3 business days before the service
100% of the contract price if announced within 3 business days before the service

5. Prices and Payment Terms

5.a Unless otherwise stated in the service descriptions of SANTRUM VERITAS, the prices quoted are final prices that include statutory VAT.

5.b Available payment methods will be displayed on the SANTRUM VERITAS website (https://santrumveritas.com).All payments and transactions are processed throughStripe.

5.c For payments from countries outside the European Union, additional costs may apply, which will not be covered by SANTRUM VERITAS. These costs may include, for example, transfer fees, currency conversion fees, or similar charges imposed by the respective financial institutions.

5.d Advance payment by bank transfer is not offered. The corresponding section on our website.

6. Minimum Number of Participants for Online Live Courses

6.a SANTRUM VERITAS may set a minimum number of participants for online courses. If this clause applies, the minimum number of participants will be clearly stated in the course description.

6.b If the minimum number of participants is not reached, SANTRUM VERITAS may cancel the contract by notifying you at least 24 hours before the course begins. If the contract includes several services, the withdrawal is limited to only the service to be withdrawn (“partial withdrawal”), without affecting the other agreed services. SANTRUM VERITAS will notify you of the cancellation without delay, but no later than 24 hours before the start of the course.

6.c In the event of cancellation under the above paragraph, you have the right to request participation in another equivalent online course if SANTRUM VERITAS is able to make such an offer to you without incurring additional costs. You must assert this right immediately upon receipt of the notice of cancellation.

6.d If you decide not to exercise your right to participate in an equivalent course, SANTRUM VERITAS will immediately refund to you the price already paid for the relevant online course. The refund will be made using the same means of payment you used for the original transaction, unless otherwise agreed.

7. Changes or Cancellation of Online Live Courses

7.a SANTRUM VERITAS reserves the right to change the time, instructor and/or content of online courses if the changes are permissible in the best interests of SANTRUM VERITAS. Only minor changes that become necessary after the conclusion of the contract and were not caused by SANTRUM VERITAS’ malicious intent are permissible. SANTRUM VERITAS will notify you in a timely manner of any changes regarding time, instructor and/or course content.

7.b In the event of a material change in the service, you have the option to terminate the contract free of charge or, alternatively, to request participation in another equivalent online course if SANTRUM VERITAS is able to offer it to you at no additional cost to you.

7.c If more than one service is part of the contract, your refusal is limited to the service affected by the change (“partial refusal”). The remaining agreed services remain unchanged. You can only cancel the contract completely if you are not interested in the remaining agreed-upon services.

7.d Your rights under the above paragraph must be exercised immediately upon being informed of the service change.

7.e SANTRUM VERITAS has the right to cancel the online course at short notice for important reasons such as force majeure or illness of the course instructor. In this case, a full refund of the participation fee already paid will be made. SANTRUM VERITAS will try to find a replacement for the canceled online course.

8. Content of Services and Teaching Materials

8.a SANTRUM VERITAS is the owner of all rights of use necessary to provide the service. This also includes the rights to the training materials that are provided to you as part of the service.

8.b Any accompanying materials (e.g. training manuals) are provided to you exclusively in electronic form, either by e-mail or for download. Unless otherwise agreed, there is no right to provide training materials in printed form.

8.c You may use the content of the services, including the training materials provided, only for the purposes provided for in the contract. Without the express authorization of SANTRUM VERITAS, the recording, reproduction, distribution or communication to the public of the content or parts thereof is prohibited.

9. Granting of Usage Rights to Digital Content and Transfer

9.a The provision of digital content shall be made solely through the provision of online video streaming or downloading of digital content by appropriate technical means.

9.b Unless otherwise stated in the description of the content on the SANTRUM VERITAS website, SANTRUM VERITAS grants you the right to use the digital content provided for your personal use only, under a non-exclusive, worldwide and perpetual license.

9.c The granting of usage rights will only take effect after you have paid the contractual price in full. SANTRUM VERITAS may authorize you to make temporary use of the content prior to full payment. However, such temporary use does not constitute a permanent transfer of usage rights.

10. Liability for Defects (Warranty)

Legal liability for defects applies.

11. Liability

SANTRUM VERITAS is liable to you for all contractual, quasi-contractual, and statutory, including tortious claims for damages and expenses as follows:

11.a SANTRUM VERITAS is fully liable for

intent or gross negligence,
in cases of intentional or negligent injury to life, body, or health
based on a guarantee promise, unless otherwise specified,
and according to mandatory laws, such as the Product Liability Act.

11.b If SANTRUM VERITAS negligently breaches an essential contractual obligation, liability shall be limited to foreseeable damage specific to the contract, except in cases of unlimited liability in accordance with the preceding paragraph. Essential contractual obligations are those obligations, the fulfillment of which is necessary for the proper performance of the contract and which you, as a contractual partner, can regularly rely on.

11.c SANTRUM VERITAS’s liability is otherwise excluded.

11.d The above liability provisions shall also apply in favor of the legal representatives and executors of SANTRUM VERITAS.

12. Applicable Law

13. Jurisdiction

13.a If you are acting as a merchant, a public law entity or a public law foundation with its seat in the Republic of Austria, the registered office of SANTRUM VERITAS is the sole jurisdiction for all disputes arising from this contract.

14. Alternative Dispute Resolution

14.a The European Commission provides an online dispute resolution (OS) platform, which can be found at https://ec.europa.eu/consumers/odr/

14.b SANTRUM VERITAS is neither obligated nor willing to participate in a dispute
resolution procedure before a consumer arbitration board.

As of September 23, 2024

SANTRUM VERITAS e.U.
Steingasse 6a
4020 Linz
Austria
E-mail: info@santrumveritas.com
+43 677 6183 7404